Online Social Security statements big success

August 10, 2012

In less than two months, one million people have gone online and created a My Social Security account to view their Social Security statements, reports Wausau Daily Herald.

Social Security added this new service to its electronic services on May 1. It allows people to access their Social Security earnings and benefits information and provides estimates for retirement, disability, and survivors’ benefits.

“The online Social Security statement is a huge success,” the commissioner of Social Security said. “The online statement meets our commitment to provide Americans with an easy, efficient process to obtain an estimate of their potential Social Security benefits. I recommend that everyone get in the habit of checking their online statement each year, around their birthday, for example.”

The American Customer Satisfaction Index (ASCI), which tracks trends in customers’ satisfaction, said that users are giving the online Social Security statement a score of 89, making it consistent with Social Security’s other online services, such as the online retirement application.

The new online statements also provide workers a way to determine whether their earnings are accurately recorded, which was not possible when the agency mailed paper statements.

To access your online statement, you must be at least 18 years old, have a Social Security number, a valid email address, and a U.S. mailing address.

If you or someone you know needs help with disability benefits, contact the Social Security lawyers at Fleschner, Stark, Tanoos & Newlin.