Social Security Administration Told to Improve Online Services

by Staff | August 10th, 2011

A federal auditor has suggested that the Social Security Administration focus more attention on its online offerings, as more and more beneficiaries now turn to the Internet to do their business with the agency.

The audit was conducted by the Future Systems Technology Advisory Panel, according to Information Week. The panel advises that the SSA develop a stronger long-term plan for customers to use the agency’s site for self-service.

The agency’s inspector general recently filed a report highlighting the trend toward filing retirement and disability claims online. In 2010, 37 percent of retirement claims and 27 percent of disability claims were filed on the agency’s website.

Inspector General Patrick P. O’Carroll, Jr., has said he hopes to see 90 percent of the agency’s business be conducted online in the next 10 years.

“The plan must outline what the service delivery environment will be long-term, including what services customers will expect and how they will want services delivered,” said O’Carroll. “The plan must be a roadmap that ensures the agency is technologically and structurally prepared with appropriate staff to operate its programs in the future.”

Read more.

Do you think that the agency’s heightened attention to technology will help more claims to be processed more quickly?

If you need help with your Social Security Disability benefits, contact the Social Security Disability lawyers at Fleschner, Stark, Tanoos & Newlin.

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